FAQ
Questions and Answers
General Questions
OS X
Only 64bit binaries are provided for OS X, and the minimum OS X version supported is OS X 10.9.
Windows
Works on Windows 7 and later, older OS versions are not supported. Both x86 and amd64 (x64) binaries are provided for Windows and it is not supported in the ARM version of Windows.
Linux
Whether the prebuilt binary can run on a distribution depends on whether the distribution includes the libraries that Stacks is linked to on the building platform, so only Ubuntu 18.04 is guaranteed to work, but the following platforms are also verified to be able to run:
- Ubuntu 14.04 and newer
- Fedora 24 and newer
- Debian 8 and newer
If you have any support concerns after purchasing the product, please contact us at customers@stacks.rocks.
You can check where your library is located by opening the Preferences window. The default library location on various OS:
Windows
C:\Users\Username\Documents
macOS
/Users/Username/Documents
Linux
/home/Username
Payments Questions
Yes, PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. More on this here.
Support Questions
No, your data will never be automatically deleted or moved. This might happen in case you cleaned your cache (either manually, by using some 3rd party apps like CCleaner or CleanMyMac, or Operating System update). To restore your data just simply add a new Workspace and select the path where you previously had your data stored
Security Questions
Your data is stored locally in your Documents folder (unless you have changed the default library folder).
License
Purchase Stacks Pro license and use it forever. Major upgrades and features come at an additional upgrade cost (e.g. v1.x to v2.x) while all minor updates will be free of charge (e.g. v1.0 to v1.2).
The license has an expiry date but not in our lifespan (unless you actually have a demo/trial license)
The default max seat count is 2. If you need a bigger number using the same license please contact us.
Referral Program
It's simple: Join our Stacks Referral program, add approved referral banners and links to your website or blog, and start earning $5 commission on sales you refer! Our most successful referral partners write product reviews and other unique content to help promote and advertise Stacks online.
You can log into and by going into your account page at any time to check your stats, get referral links, grab banners, and other resources to help you get started.
Still can’t find what you need? Contact info@stacks.rocks to get help along the way.
The Stacks Referral Program is a way for you to earn money by advertising the app on your website, blog, newsletter, or to your social network community. For every person, you refer that completes a purchase you earn $5 on the transaction.
At the end of each month, your rewards are calculated and available for cash-out via PayPal.
Payments are verified and paid-out the month after your commission is earned. For example, any commissions earned in February will be available in March.
All information about the Stacks Referral Program Terms and Conditions here.
If you have any questions, please don’t hesitate to contact us at info@stacks.rocks. We’ll be glad to answer all your questions and help you to become a successful Stacks Referral partner.
Feel free to drop us a line and ask us any question. Any valid question will also be added to the FAQs.
What we can do for you
Get Started
Checkout out our General FAQ question and answers for a quick getting started.
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