Stacks 2 Beta is now out!

FAQ

Questions and Answers

General Questions

OS X

Only 64bit binaries are provided for OS X, and the minimum OS X version supported is OS X 10.9.

Windows

Works on Windows 7 and later, older OS versions are not supported. Both x86 and amd64 (x64) binaries are provided for Windows and it is not supported in the ARM version of Windows.

Linux

Whether the prebuilt binary can run on a distribution depends on whether the distribution includes the libraries that Stacks is linked to on the building platform, so only Ubuntu 18.04 is guaranteed to work, but the following platforms are also verified to be able to run:

  • Ubuntu 14.04 and newer
  • Fedora 24 and newer
  • Debian 8 and newer

If you have any support concerns after purchasing the product, please contact us at customers@stacks.rocks.

You can check where your library is located by opening the Preferences window. The default library location on various OS:

Windows

C:\Users\Username\Documents

macOS

/Users/Username/Documents

Linux

/home/Username

Payments Questions

Yes, PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. More on this here.

Support Questions

No, your data will never be automatically deleted or moved. This might happen in case you cleaned your cache (either manually, by using some 3rd party apps like CCleaner or CleanMyMac, or Operating System update). To restore your data just simply add a new Workspace and select the path where you previously had your data stored

Yes, when adding a new workspace you should see a new menu item called "Import Stacks 1 workspace". This will ask for the old path and the new one where it will convert and import all your data.

N.B. The old workspace will not be changed.

Security Questions

No, your data is stored locally in your Documents folder (unless you have changed the default library folder).

No, Stacks does not encrypt your data although the operating system might have a default file system encryption option enabled.

License

All customers who have purchased a Stacks v.1.x license will receive the full amount (previously) purchased as a discount when upgrading to Stacks 2.

Purchase Stacks Pro license and use it forever. Major upgrades and features come at an additional upgrade cost (e.g. v1.x to v2.x) while all minor updates will be free of charge (e.g. v1.0 to v1.2).

The license has an expiry date but not in our lifespan (unless you actually have a demo/trial license)

The default max seat count is 2. If you need a bigger number using the same license please contact us.

Cannot find what you've been looking for?

Feel free to drop us a line and ask us any question. Any valid question will also be added to the FAQs.


What we can do for you

Get Started

Checkout out our General FAQ question and answers for a quick getting started.

Get in Touch !

Want to improve something or you just want to say hi?

Submit a Request

Report a Problem

Do you have more to say or something to show us?

Open issue in GitHub

Join Slack Community

Do you want to be the first one to receive the updates from Stacks?

Join Slack

Translate

Want to add a new language or just improve the current ones?

Go now
Stacks
Business, Utilities
Requires macOs, Windows
Rating 5 ( ratings)
Price: 49.00